All orders are shipped worldwide through DHL Express with an approximate delivery time of 2-4 business days. Orders over 100 Euro value are shipped by DHL Express, free of charge.
Please note at times unexpected delays may occur which Alasia Lifestyle has no control over and is not responsible for.
All orders processed during business hours Monday - Friday are dispatched up to 15 days after your handcrafted item is made, as we make all sandals to order and do not keep stock. Please advise of a phone number when ordering. Orders cannot be cancelled after they have been confirmed through our website.
If a package is undeliverable, the customer will be held responsible for any return and original shipping charges. To prevent this from happening please look out for any delivery attempt notifications and use the 'TRACK MY ORDER' feature and submit your tracking mail once your confirmation mail has been sent.
Please note we are not accountable for any orders that have been marked as delivered nor where delivery attempts have been made.
Alasia Lifestyle is not responsible for any customs charges or local taxes due to international shipment. Please familiarise yourself with your countries regulations as payment of these duties may be necessary to release your order.
Exchanges and Return Policy
Alasia Lifestyle offers store credits only for purchases made on our website, you can then reorder your correct style, colour and size. Please note that we cannot make any exceptions for a refund due to your item being made-to-order. We do not keep any stock, as all items are handcrafted. Custom orders cannot be exchanged under any condition.
You are entitled to an exchange within 2 days of your order received for a store credit only. Please note that the product must be returned unused, in original packaging including all tags.
Store credits will be issued within 2 to 3 business days upon receiving the exchange items and sent by email.
Please email firstname.lastname@example.org to authorise the return and download the Exchange Form. Please make sure you print, fill out and place it in the returning package so that we can issue you with a store credit.
All items customised, discounted, purchased on sale or using a promotional code are final sale and cannot be returned or exchanged.
Alasia Lifestyle is not responsible for the shipping costs of your return or exchange item/s.
Refunds are not accepted unless the item is faulty. If you have a faulty item please make sure you enclose your original invoice (printed off your online order), along with a description of the fault. Once received in our office, we will inspect the goods and decide whether to issue a refund or repair the goods. In this case we will keep you informed.
Please note Alasia Lifestyle is not responsible for any shipping costs related to exchanges or for any loss of items during shipping.
You should send your package using a secure or traceable method and keep your proof of postage.