14 Days Returns Policy

If you have any questions about your order, please email us at hello@alasia.life, Monday-Thursday 10 a.m.-6 p.m. 

    • We will gladly accept returns on items (except items marked "Final Sale”) for a full refund within 14 days from time of delivery. Items must be unworn and have all original tags attached. Items that show visible wear (i.e. scuffed soles) will be rejected and returned to sender.

IMPORTANT COVID-19 UPDATES

  • Please kindly note that our on-site returns team is experiencing delays in return and refund processing due to safety measures put in place to keep our customers and staff safe. This includes 48 hour sanitation periods for return packages and limited staffing/hours to prevent the spread of COVID-19. Refunds may take up to 2 weeks for processing from the date the return is received. We thank you in advance for your patience and apologize for any inconvenience this may cause.

  • We're more than happy to provide updates on the status of your return via email at hello@alasia.life

 

General 

  • When returning items, we ask that you kindly use the shipping label provided to you through our returns process so that we are able to better track your return. 

  • A one-time $10 return fee will be deducted from all returns of sale merchandise purchased with a markdown or discount code value of over 20% off the original retail price per order.